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New to BAS World
What is Safe Deal?
If you are buying from an international client, you want to avoid any risk of disappointment or financial loss. That’s why BAS World offers a Safe Deal solution that also includes a delivery guarantee. How does that work? That's simple: The buyer transfers his money to the BAS World escrow account and BAS World holds onto the money until the vehicle has been picked up by an authorized shipping company.
When can I contact the seller?
Please check the seller's page to see the opening hours of the respective seller or contact them by sending a message via the BAS World chat.
Are all BAS World vehicles checked thoroughly?
We check specifications, the registration documents and we use big data to verify whether a vehicle is listed correctly.
Do I need to register at BAS World if I want to buy a vehicle?
Yes, you’ll have to – as the seller wants to know who’s buying. Want to register an account? Click here: register
Using the platform
What can I do when I have issues with my account?
Please contact our BAS World service desk. Our experts of the service desk can help you with all your questions regarding account issues. You can find our contact details here: Contact us
Will you send me an update if new vehicles become available that match my Saved Search criteria?
Yes, we will! We send BAS World Saved Search email update and show you newly available vehicles.
Why should I mark a vehicle as a favourite?
You can see all your favourite vehicles quickly and easily in your BAS World dashboard – and you don’t have to search for these again. You will also get updates about any price reductions and see when a vehicle is sold.
What will happen after I placed my order?
After the order is placed and the payment is fullfilled the required documents will be sent by the seller. When the required documents are sent, the vehicle can be picked up, or will be delivered to your location.
What is “Saved Search”?
When you do a detailed search on BAS World, you can save this search so you can perform the very same detailed search at a later point in time with just a single click. Our system can also send you updates to inform you about newly listed vehicles that match the criteria of your Saved Searches – to make sure you’re always the first to know about newly listed vehicles that may be just what you are looking for.
Can I buy a vehicle located in another country?
Sure, why not? You need to import a vehicle to your country, but that shouldn’t be too difficult. However, please keep in mind that there are different rules regarding the import of a vehicle, and that you have verified any applicable customs fees and taxes. We advise you to seek advice from your local registration authority and contry's customs office at all times.
Is it safe to buy a vehicle without seeing the vehicle in real life?
Many people buy vehicles without a physical inspection these days. Photos, videos, specifications and detailed information about the condition can give you enough information to make the decision to buy a vehicle – which also saves you time and money.
I want to buy a specific vehicle, how do I get in touch with the seller?
Just fill in your prefered specifications, choose the desired vehicle and start a chat with the seller on www.basworld.com or via our application.
I have a question about the vehicle I'm interested in, what is the next step?
You can chat with the seller. He or she can tell you more about the vehicle. But first have a good look at the vehile details, a lot of information is listed in each advert.
I have a complaint, how can I contact you?
Please contact our service desk and tell us what has gone wrong. You can find our contact details here: contact us
How many vehicles can I add to my watch list?
As many as you like.
How do I change my delivery address after I have ordered a vehicle?
Contact your seller via BAS World chat and tell him or her the new delivery address.
Can I make use of additional services?
Yes you can! Besides the transportation and transit plates services BAS World is offering, it is also possible to discuss with the seller what he or she can offer you.
Is my information safe on BAS World?
It is! We keep all data safe and secure in line with laws and regulations in the EU.
How long will delivery take and how much does it cost?
This depends on several factors but will mainly be determined by the logistics to get your vehicle to its final destination. If the seller has organized the shipment you can ask him or her. When using our Safe Deal service you can follow the transportation process of the purchase or you can ask the Safe Deal delivery desk.
Vehicle condition
The vehicle delivered does not match the specifications of the vehicle as listed on BAS World. What should I do now?
Get in touch with our service desk as soon as possible and provide proof of the mismatch. We’ll immediately contact the seller and start a procedure to resolve the issue.
Is it possible to add a maintenance service on the vehicle?
You can discuss what is possible with the seller. He or she might be able to deliver several extra services such as new tyres or oil service.
Can I trust the mileage on the vehicle and the advertisement?
BAS World does a check on the mileage to verify that the mileage mentioned in the specifications matches the actual mileage displayed on the vehicle dashboard. Please bear in mind that this is not proof that the mileage has not been changed at some point. You should always check for yourself if you can logically explain the mileage on a vehicle.
Can I do a test drive before buying a vehicle?
You can contact the seller and ask for an appointment to test the vehicle. Keep in mind that the seller could be located in another country, or does not allow testdrives.
Can I ask for additional photo’s, video’s or information?
Sure! Just ask the seller, he or she can send you photos, videos and other information via the BAS World chat.
Payment & Warranty
What are the bank details of BAS World?
| Vat. no.: | NL.8068.59.945.B.02 |
| COC number: | 17103220 |
| Swift Code: | RABONL2U |
| IBAN number: | NL93RABO0160816718 |
Download bank details BAS World
I would like to finance my vehicle. How can I do this?
You can ask the seller of the vehicle if he or she offers financial services. If the seller is not offering financial services it is best to contact a local financing company if you want to finance your vehicle.
Can I pay in currencies other than EUR?
The choice of currency should be discussed between buyer and seller. In case of a Safe Deal the standard currency is Euro.
Delivery
Where can I find the vessel schedule?
In your transport confirmation you can find all details on the scheme.
Can I change the delivery address after the transport confirmation?
No this is only possible before the transport confirmation.
Can I trace my vehicle during transport if BAS World has arranged the delivery?
We will give updates during each step in the transport process when you choose for BAS World's Delivery Service
Do I have to pay taxes or fees when importing a vehicle?
Probably you will have to. The tax and fee structure differs per country as each country has different regulations. Contact your country’s relevant institution to enquiry about possible taxes and fees.
When can I expect the Bill of Lading after my vehicle is shipped?
As soon as the vehicle is on its way, the Bill of Lading (BL) will be drafted. At that moment you will be informed and provided with the BL.
How long will delivery take and how much does it cost?
That differs for each and every transaction so we really can’t provide an accurate answer to this question.. When you have made use of our delivery service you can contact the BAS World delivery desk as they can provide you with the desired information. If we know the price of our delivery service you can always see the up to date price for your location in the advertisement for the vehicle.
How do I get the vehicle to my business address?
This depends on the location of the vehicle. You can choose to pick up the vehicle directly from the seller, or have the vehicle transported or shipped to your preferred port. By using the Safe Deal service, you have the possibility to let us arrange the delivery of your vehicle. You can find more information about Safe Deal here: Safe deal
How do I get my vehicle out of the port?
This differs in every port. For the correct information please contact the port of arrival or the company who arranged shipping.
How am I insured on transit plates?
Transit plates have third party liability insurance, which means the vehicle is insured for damages caused to others. Please always make sure you check if the coverage is sufficient for you.
How am I insured for transport?
By choosing Safe Deal you can make use of our delivery service, by using the delivery service provided by us you are insured under the CMR conditions. If you don't make use of our delivery service you'll have to discuss with your local insurance agent what the ideal insurance option would be.
Do you offer a delivery guarantee?
If you're using Safe Deal, a guarantee will be offered that the vehicle in the pictures will actually be delivered.
Do I need to buy a vignette or pay toll when I want to pick up my vehicle over the road?
This is different in every country, you have to check this at the border of every country you enter.
Can I reach the company that transports my vehicles to me?
If you have chosen for the transport option offered by BAS World you can always contact our delivery desk to get the desired information.
What do I need to fill in on a CMR?
Please see the following example for a complete signed: CMR proof of delivery
Documents
What documents do I need to bring with me when I pick up my vehicle?
The selling party will ask you to bring a power of attorney with you. You will also be asked for your identification papers.
When can I expect to receive the corresponding documents?
After the vehicle is paid and delivery is confirmed, we will send the documents to you when using Safe Deal. If you're not making use of our Safe Deal service you'll have to organize this with the seller.
How do I receive my vehicle documents?
The documents will always be sent to you by DHL when using Safe Deal. You can find the track and trace in your BAS World account. If you do not use Safe Deal you have to organize this with the seller.
How can I make sure that I can register the vehicle in my country?
Questions regarding registering a vehicle are location dependent, therefore we advise you to check this with your local registration office, importer or dealer.
Safe deal
I use Safe Deal, when does the selling party receive its payment?
The seller will receive his or her payment after the vehicle has been picked up by the buyer or when the vehicle has been shipped to the buyer.
Who pays the bank charges for a transfer?
The buyer is responsible for transferring the full amount as mentioned by BAS World. This means that if your local bank charges fee’s for transferring funds, you are responsible for paying these costs.
Can I pay the vehicle after delivery?
No, it’s not possible to pay afterwards.
When will I get my paid VAT deposit back?
You will receive the VAT deposit back after the required documents have been signed and uploaded to the BAS World portal. The required documents depend on the country in which the vehicle will be delivered.
Where can I find the final invoice?
The seller needs to upload the final invoice in the BAS World portal. The invoice can be downloaded by you at all times.
Who send me the final invoice?
The final tax invoice will be issued after the complete payment has been made. The total amount of the order will be invoiced by two parties, namely: • The additional services will be invoiced by BAS World (transport, shipment, transit plates and other). • The vehicle, possibly with services or goods from the seller, will be invoiced by the seller.
What does the total sales price consist of?
The total sales price consist of:
•The price for your vehicle
• Extra services sold to you by the seller of the vehicle
• Services provided by BAS World (transport, shipping, plates, etc.)
•The price for your vehicle
• Extra services sold to you by the seller of the vehicle
• Services provided by BAS World (transport, shipping, plates, etc.)
What happens to my down payment if I cancel the transaction?
If you cancel the order you will lose your down payment. Please make sure you are willing and able to buy the vehicle before making a down payment.
What should I include in the payment reference?
The reference number of the vehicle should be included in the description of the payment. You don't have to record anything else. Our referenced numbers consists of 8 digits, always starting with 70 (e.g. 70135798). Please ensure you use the correct reference number, otherwise it might require a much longer time before we can complete the deal.
To which account number should I transfer the amount?
The bank account from BAS World is: Payment details: Beneficiary name: Bas Trucks B.V. IBAN number: NL93RABO0160816718 Account number: 160816718 Swift code: RABONL2U BAS World is a trading name of BAS Trucks B.V. For this reason the beneficiary name is BAS Trucks B.V. and not BAS World. Please ensure you use the correct reference number, otherwise it might require a much longer time before we can complete the deal.
How does Safe Deal work?
You can read about Safe Deal here: Safe deal