FAQ | BAS World

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Trgovina vozilima može biti izazovna, kako za kupce, tako i za prodavače. Kako možete kupiti ili prodati vozilo uz jamstvo sigurne uplate i isporuke? Jednostavno: koristite BAS World. Imamo dokazano iskustvo u lokalnoj i globalnoj trgovini te smo na temelju tog iskustva izgradili basworld.com. BAS World tako nudi najlakši način za kupnju i prodaju vozila i opreme širom svijeta.

Da. I još bolje: mi uklanjamo sve komplikacije iz trgovine vozilima i činimo je što jednostavnijom za vas. Dopustite nam da vam objasnimo kako i istražite naše prodajne mogućnosti.

Da, tražimo da to učinite – jer prodavatelj želi znati tko kupuje. Na taj način održavamo basworld.com transparentnim. Imati BAS World račun donosi vam određene prednosti. Možete spremiti svoja omiljena vozila. Osim toga, možete postaviti vlastitu pretragu ako vozilo koje tražite još nije na zalihi. Bit ćete obaviješteni čim stigne vozilo koje odgovara vašim kriterijima. Otkrijte mogućnosti BAS Worlda i kreirajte svoj račun.

Imate li na umu novo vozilo? Odlično! Kada budete spremni za narudžbu, slijedite ove korake. Ispunite svoje podatke i odaberite način plaćanja: u cijelosti ili putem predujma. Nakon što primimo vašu uplatu, ovlaštena transportna tvrtka preuzet će vaše novo vozilo.

Naravno da možete. BAS World uklanja sve komplikacije iz trgovine vozilima za vas. Na primjer, možemo se pobrinuti za otpremu vozila. Premjestili smo više od 100.000 vozila s točke A na točku B, tako da smo iskusni u prijevozu i otpremi vozila i strojeva. Koristite naš kalkulator na stranici vozila kako biste dobili uvid u troškove prijevoza. Naši savjetnici mogu vam reći više o otpremi. Imajte na umu da se različita pravila mogu primjenjivati na uvoz vozila iz jedne zemlje u drugu. Također je važno da provjerite sve primjenjive carinske pristojbe i poreze. Preporučujemo da se uvijek posavjetujete s lokalnim tijelom za registraciju i carinskim uredom.

Korištenje platforme

Molimo vas da se obratite našoj BAS World službi za korisnike. Naši stručnjaci mogu vam pomoći sa svim pitanjima u vezi s problemima s računom. Ovdje možete pronaći sve kontaktne podatke, slobodno nas kontaktirajte.

Vidite li vozilo koje vam se sviđa? Spremite ga među omiljene! U ovom nadzornoj ploči možete jednostavno vidjeti sva svoja spremljena vozila. Tako štedite vrijeme i izbjegavate ponovno pretraživanje. Osim toga, uvijek ćete biti informirani o statusu vozila.

To je jednostavno: nema ograničenja. Možete dodati onoliko vozila koliko želite.

Stanje vozila

Apsolutno. Naši stručnjaci pregledavaju svako vozilo od vrha do dna. Također provjeravaju specifikacije i registarske dokumente. Stoga ćete uvijek dobiti iskrenu impresiju kroz HD video i HD fotografije koje snimamo za svako vozilo. Možemo reći: što vidite, to i dobijete. Pročitajte više o tome kako to funkcionira.

BAS World jamči sveobuhvatan i temeljit pregled svojih vozila, kao i vozila vanjskih prodavača. Svako vozilo na basworld.com predstavljamo opsežnim HD videom i 25 HD fotografija. Stoga je pregled vozila uživo stvar prošlosti. Međutim, vozila u našem BAS World Storeu mogu se posjetiti na našoj lokaciji u Veghelu, Nizozemska.

Tim BAS World provjerava unesenu kilometražu kako bi se osiguralo da odgovara stvarnoj kilometraži prikazanoj na instrument ploči vozila. Imajte na umu da ovo nije dokaz da kilometraža nije mijenjana u nekom trenutku. Uvijek biste trebali sami provjeriti možete li logički objasniti kilometražu na vozilu.

Molimo vas da se što prije obratite našoj službi za korisnike i pokažete da postoji nesklad. Odmah ćemo kontaktirati prodavatelja i započeti postupak kako bismo provjerili najbolji način za rješavanje ovog problema.

Za svako vozilo navedeno na basworld.com pronaći ćete HD video i 25 HD fotografija. Želite li vidjeti više? Nema problema. Molimo vas da se obratite našim savjetnicima. Oni će vam pružiti više informacija o vozilu ili opremi.

Dokumenti i registracija

Idete li po svoje novo vozilo? Super. Tada uvijek ponesite punomoć (POA) i osobne identifikacijske dokumente.

Always contact your local registration office for advice. Mainly because the provisions depend on location.

The Bill of Lading (BL) is prepared as soon as the vehicle is en route to the delivery location. We will inform you and you will receive the BL as soon as it is complete.

For international transport of vehicles, it is necessary to prepare a CMR document. Here is an example of a complete CMR document: CMR proof of delivery.

Vignette and toll regulations vary from country to country. Check the requirements online or at the border of each country you are driving to. This way, you will not face unnecessary surprises.

Payment & Finance

If the product delivered does not correspond to the advertisement, please contact BAS World within 48 hours. Your claim, its impact, and its value will be assessed by our specialist. If the impact or value of the deviation from the advertisement is significant, we will work with the supplier to find an appropriate solution. BAS World cannot guarantee all possible defects that may not be visually detectable during inspection. Below are some possible solutions for claims that have been approved after assessment by our specialist: 1. (Free) Return of the product 2. Financial compensation 3. Delivery of parts *You can still contact us after 48 hours, but the chance of compensation or an appropriate solution decreases as the product may have been used by the buyer after delivery.

Yes, most definitely. For example, the buyer transfers the money to BAS World and the seller receives payment once it has fulfilled all its obligations. Only then is the money transferred to the seller. This automatically ensures secure transaction for both buyer and seller.

As the buyer, you are responsible for transferring the amount as stated on the sales contract. This also means that any local bank charges are your responsibility.

Unfortunately, this is not possible. Payment for a vehicle always takes place before delivery. You pay directly to BAS World. This gives security to the buyer.

Do you have a new vehicle or machine in mind? Nice. There are several ways to finance it. The team at BAS World will gladly think with you to make financing possible. Please enquire about leasing options at [email protected].

VAT & Invoices

You will get your VAT deposit back after the required documents are signed and uploaded to the BAS World portal. The documents required depend on the country in which the vehicle is delivered.

You can find the definitive invoice in the BAS World portal. This document can be downloaded at any time.

The final tax invoice will be issued after the complete payment has been made. The total amount of the order will be invoiced by two parties, namely: • The additional services will be invoiced by BAS World (transport, shipment, transit plates and other). • The vehicle, possibly with services or goods from the seller, will be invoiced by the seller.

If you cancel the order, you will lose your deposit. Therefore, be sure of the purchase before placing the deposit.

Always include the reference number of the vehicle in the description of your payment. This number consists of 8 digits starting with 70 (e.g. 70135798). Make sure you use the correct reference number to avoid delays or inconveniences.

Delivery & Transport

Just contact [email protected] and provide the correct address. Our team will be happy to change your delivery address for you.

You can find all the details about the transport of your new vehicle in the transport confirmation e-mail. Do you still have questions? Please contact BAS World or the relevant transport company.

The delivery address can be changed until you receive the shipping confirmation. After that, it can no longer be edited. So please make sure you provide the correct delivery address in time.

Do you have questions about the status of the transport? Please contact the BAS World transport department at [email protected]. Unfortunately, it is not possible to offer live tracking during transport.

Each port has its own rules and customs. To find out exactly what applies to the designated port, contact the port itself or the transport company.

Insurance, Taxes & Security

In many cases, yes. It depends on the country, of course. As each country has different import rules. Contact your local customs broker for information on possible taxes and surcharges.

With transit plates, the vehicle is insured through a third party. Liability insurance is insurance for damage to others. Always check whether such insurance is sufficient. In case you use transit plates, these vehicle should not be loaded.

Yes, it is. We store all data securely and in compliance with EU laws and regulations. In particular with the General Data Protection Regulation (GDPR). Read our privacy statement here.

Have you selected a vehicle and filled in all the details? Great. After your payment has been received by our trusted payment provider, we will send you the available documents. An authorised transport company will then pick up your new vehicle or you can pick up the vehicle yourself. Prefer to contact us first? Sure, that is possible too.

We try to provide as much information as possible for each vehicle. You will find it all on the vehicle page. Still have questions? Then feel free to ask our advisers. Our team speaks over seventeen languages, so they can tell you all about the vehicle or machine at hand in your own language.

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